No products in the cart.

Top
Image Alt

FAQ

 Why We Chose the Name “NuestrosTouch”?

 

When we set out to build our brand, we wanted a name that truly reflects our values, mission, and commitment.
“Nuestros” means “Ours” — and for us, it symbolizes creating products that feel personal, caring, and trustworthy.
At NuestrosTouch, you are at the heart of every decision we make — from choosing ingredients to designing every product experience.
We believe that skincare and haircare should be pure, safe, and made with integrity — products that you can trust, made as if they were for ourselves and our loved ones.

We aim to set the benchmark for:

   1. Honesty Always

At NuestrosTouch, what we promise is what you receive.

No hidden ingredients, no confusing claims.

Complete transparency so you can feel confident and cared for.

   2. Keeping It Simple

We believe beauty doesn’t have to be complicated.

We communicate in a way that’s clear, honest, and easy to understand — no heavy jargon, no exaggerated marketing.

You deserve simplicity and clarity.

   3. Expert-Driven Formulations

Every product is created with the input of top dermatologists, cosmetic chemists, and industry experts.

Their expertise ensures that our skincare and haircare lines are both effective and safe for all skin types.

   4. Safety Comes First

At NuestrosTouch, safety is non-negotiable.

Our products are proudly Dermatologically Tested, Toxin-Free, and formulated according to the highest global safety standards — because you deserve products that are gentle yet powerful.

   5. Every Detail Matters

From the ingredients we choose to the packaging you receive, we believe that every detail counts.
We pour passion and precision into everything — because you should experience nothing but the very best

1. Are your products 100% natural?

We maximize the use of natural and nature-derived ingredients in our products, but we’ll be honest: our products are not 100% natural. Many brands group nature-derived chemicals, such as SLS, as “natural” because it is derived from coconut oil (just as an example). Nothing could be farther from the truth. We believe that the classification we’ve followed is transparent – in keeping with our values.

Science allows us to formulate great products that work, by combining the best of natural goodies and absolutely safe synthetic stuff, and we are practitioners of that science. We guarantee, however, that our products are 100% safe, and we stay away from even doubtful ingredients. You can read a full list of our natural, nature-derived and safe chemical ingredients, as well as the ingredients we avoid, here.

2. Are your products vegan / vegetarian?

Yes. Our products are 100% vegan and vegetarian.

3. Nuestrostouch is PETA certified. What does this mean?

A PETA certification means we are 100% vegan & cruelty-free, i.e. we don’t use animal-derived ingredients & we don’t test our products on animals. Guaranteed. 

4. how is nuestrostouch Dermatologically Tested and Safe for Skin?

All our products are dermatologically tested to ensure they are safe, non-irritating, and suitable for regular use. Each formulation undergoes testing under expert supervision to verify skin compatibility—so you can trust it with your skincare routine.

4. How do returns and exchanges work?

We always pack our products with love and take extreme care to ensure that products that reach you are fully safe and have not been used before, thus we do not allow any returns or exchanges.

At nuestrostouch, we believe skincare should be as honest as it is indulgent. Rooted in the purity of nature and elevated by modern skincare science, our products are thoughtfully crafted using clean, high-performance ingredients that nourish, restore, and protect. Each formula is a celebration of sustainability, wellness, and self-care — free from harsh chemicals and full of plant-powered goodness. With every touch, we aim to bring you closer to radiant, healthy skin that feels as good as it looks