Tracking

Order Tracking – NuestrosTouch

At Nuestrostouch, we strive to provide you with a seamless shopping experience, from browsing our beauty products to receiving them at your door. To keep you informed, we provide the ability to track your order’s journey.

How to Track Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the courier’s tracking page. Simply click the link or enter your tracking number on the courier’s website to monitor the status of your shipment.

Tracking Your Order:

1. Shipping Confirmation: After your order is processed and dispatched, you will receive a confirmation email with tracking information.
2. Track via Courier’s Website: Visit the website of the shipping carrier (such as UPS, FedEx, DHL, etc.) and enter your tracking number to see real-time updates.
3. Delivery Status: Depending on the courier, you may see updates such as “In Transit,” “Out for Delivery,” or “Delivered.”

Shipping and Delivery Times

Please allow for up to 24-48 hours for your order status to be updated after receiving your tracking number. Delivery times vary depending on the shipping method chosen and your location. For more information on shipping options and expected delivery times, please refer to our Shipping Policy.

We use to deliver the products within 4 to 5 working days.

Issues with Tracking

If you encounter any issues with your order tracking or if the tracking information isn’t updating, please reach out to our customer support team at founder@nuestrostouch.in or use our contact page. We’re here to help resolve any shipping or tracking issues that may arise.

Tracking for International Orders

For international orders, please note that tracking may take longer to update due to customs processing and international shipping times. In some cases, tracking updates may not be available in real-time. Rest assured, we work with reliable shipping carriers to get your order to you as quickly and safely as possible.

Order Not Received?

If your order status shows as “Delivered,” but you haven’t received it, please check with neighbors or other household members who may have received it on your behalf. If you still cannot locate your order, please contact our support team immediately.

Refunds and Returns

For more information on our return and refund policies, please visit our Return/Refund Policy page. We strive to ensure you’re fully satisfied with your purchase and will assist you with any issues.

Customer Support

Please review our Terms and Conditions for more information regarding the terms of use of our website.

If you need further assistance, feel free to contact us:

• Email: nuestrostouch@gmail.com
• Phone: +91 91371 87127